FAQ's

Can I return an item?

All sales are final, each gift box and the items curated in them are final sale and not eligible for return, refund, exchange or cancellation.

Where do you ship?

We ship anywhere within Canada and even internationally!

When will my gift arrive?

Orders take 2-6 business days to arrive via standard shipping, depending on where it's going.  During this time, our processing window can be up to 3 days.**due to the overflow of volume with our carriers due to COVID-19, standard shipping can take up to 8 business days and unfortunately, this is out of our hands☹If you selected international shipping, the box will ship either via Standard or Express, depending on which option you opted for. Our warehouse ships Monday - Friday, 9a - 5p MST and is closed Saturdays and Sundays.

Can I cancel my order if I change my mind?

Unfortunately, we do not accept any order cancellations

What happens if my giftbox shows delivered but they never received it?

Have them take a good look in and around their backyard/front yard/lobby/etc. -- there's a good chance it's hiding somewhere (we have this before). If a box is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything our power to locate it by calling the carrier and even the intended delivery building to give you all the information you need. Beyond that, unfortunately this is a rare situation that's out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end! 

How do I know how many items can fit in the box

You do the selecting and we will do the packing:) We will do our very best to ensure all of your items fit inside, however if you have selected and item that just simply won't fit, we will add it to the outside of the gift box but inside our shipping box.

To give you an idea what will fit into our box sizes we suggest that 3-4 smaller items will fit into the mini box and about 4-6 larger items will fit into the regular size.

This is only a guide and any combination of items can alter the above.

We have 2 box sizes:

1). Mini  (Creme or Sage) 9”x6”x4”

2).Regular (Creme or Sage) 11”x9”x4”

Leave it to us to make sure it looks Fabulous!!!

What if need to send my gift outside of Canada?

No problem at all! Just a bit confusion on the website currently. Send us an email and we can assist you with your order and ensure it reaches your final destination.

info@justbox.ca

I need help creating a box?

This is truly our specialty, and we can understand how it could be overwhelming trying create a box on your own. Try checking out our Precurated items in the Shop tab and currently the Holiday tab for inspiration. You can always send us and email and we can collaborate.

info@justbox.ca